At Kababji Resto & Lounge, we are committed to providing our customers with delicious Mediterranean cuisine and excellent service, even when ordering online. If you encounter any issues with your online order, we are here to assist you.
Refunds and Exchanges
We understand that occasionally issues may arise with online orders. If you are dissatisfied with your order for any reason, such as food quality, incorrect items, or delivery problems, please contact us immediately. We will do our best to resolve the issue promptly.
Damaged or Incorrect Food
If your order arrives damaged or if you receive incorrect items, please notify us within by calling us on +1 657 231 3030 . We may offer a replacement item, a refund, or store credit, depending on the circumstances.
Cancellation Policy
Once an online order has been placed, cancellations or modifications may not be possible if the order is already being prepared or is in transit for delivery. Please contact us as soon as possible on +1 657 231 3030 if you need to cancel or modify your order, and we will do our best to accommodate your request.
Non-Refundable Items
Certain items, such as special promotional offers or discounted menu items, may be non-refundable. Please review the terms and conditions associated with these items before placing your order.
Contact Us
If you have any questions or concerns about our online order return policy, please don’t hesitate to contact us. Our team is here to assist you and ensure that you have a positive experience when ordering from Kababji Resto & Loung.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
